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Privacy Policy

Marie Stopes UK values and respects the trust you put in us when you choose to share your private information. Read this Privacy Policy to find out more about how we keep your information safe and private.  

This policy complies with the EU General Data Protection Regulation (GDPR) and Data Protection Act 2018.  


About the Privacy Policy  

This Privacy Policy, also sometimes referred to as a privacy notice, is intended for anyone using the website and anyone who chooses to donate to us or contact us through this website.  

This policy tells you about the information we, Marie Stopes UK, collect and hold about you. It explains what we do with the information, how we will look after it and who we might share it with.  


Our responsibilities 

Marie Stopes UK is the data controller under this policy. It means that if this policy applies to your information, it is our responsibility to protect it.  


What information do we collect?  

Depending on what information you choose to share or what information we are legally required or authorised to collect, we may collect the following:  

  • First name 
  • Last name 
  • Address  
  • Email address 
  • Phone number 
  • IP address, browser type and information about the page you last visited 


Where do we collect your information from? 

We collect information about you in the following ways: 

  • When you give it to us directly  

You may give us your information when you visit our website, submit a contact us form or make a donation. Sometimes when you support us, your information is collected by a third party who processes your donation, but we are responsible for your information at all times.  

  • When you give it to us indirectly 

Your information will be shared with us by independent fundraising sites like BT My Donate and JustTextGiving when you make a donation to us through their site and you consent to your information being shared with us. You should check their Privacy Policy when you provide your information to understand how they will use your information.  

We do not buy information about individuals from companies that sell such details, unless individuals specifically have consented.  


Why do we collect your information?  

  • If you have submitted a contact us form, we need your information to contact you.  
  • If you have made a donation to Marie Stopes UK, we need this information to be able to process your donation (including your gift aid declaration if applicable).  


How do we keep your information safe?  

Any information we hold about you is kept secure through appropriate technical controls and systems. Our website is hosted by secure servers located within the European Economic Area. The information you choose to share with us through our website is also encrypted.  

We ensure your information is only accessible to trained team members and contractors responsible for looking after it. Your information will only ever be read or used on encrypted hardware and reliable software.  


Who sees your information?  

Select Marie Stopes team members will have access to your information to carry out their job, such as team members who reply to contact us form submissions.  

We may also engage with external organisations to process information on our behalf such as our professional file archiving and laboratory partners. We will always ensure that our contract with them sets out our expectations and requirements as to how they should handle your information. Where possible we will keep the sharing of your information to a minimum.   

We may have to disclose your details, where required by the law, to the police, regulatory bodies or legal advisors.  

We will never sell your information to third parties.  


How long will we keep your information for? 

We only keep information about you for as long as we need to. We keep our records in line with the Records Management Code of Practice for Health and Social Care 2016. This code of practice was created by the Information Governance Alliance (IGA). It sets the rules for the length of time that different records should be kept before they are destroyed.


Your rights and control over your information 

Information we collect and use about you is always within your control. This means that you have rights over this information and you may be able to request the following:  

  • Information about how we handle your information  
  • Access to the information we hold about you  
  • Your information to be amended or updated  
  • To object to the use of your information  
  • To restrict the ways in which we use your information  
  • Your information to be deleted or deactivated  

If you would like to find out more information about your rights or make a request for your information, please email  

If you would like to make a complaint, please email  

You also have a right to submit a complaint to the Information Commissioner’s Office in the UK. Our ICO number is Z5517462.  



Our website makes use of cookies, which are small digital files that are stored in your web browser. They enable us to track your return visits to our website and make using our website more enjoyable for you.  

Please see our Cookie Policy below for more information.  


How to contact us  

If you have any questions about our Privacy Policy, you can contact us by email:, telephone: 0345 300 8090, or by post: 

Marie Stopes UK  

1 Conway Street  

Fitzroy Square  

W1T 6LP 


Changes to the Privacy Policy  

We will keep this policy under regular review and will publish any updates on this page. This Privacy Policy was last updated on 24 May 2018.  



Registered charity in England and Wales, charity number: 265543.

A company registered in England and Wales, company number: 1102208.